The website gives online, real-time access to our clients,
to verify their identity cards and claims status on a Digitally
Certified secured servers.
The list of hospitals in the network is also displayed and
undergoes updation immediately on empanelment. Apart from the
list bifurcations of hospitals by Location wise, Area wise &
Specialty wise are also displayed.
Names of specialized doctors in the concerned hospital are
also mentioned on our website.
Our ever-updated website is designed by Professional Internet
Experts with more than 8 years of experience in Internet Industry
and who really know how to do their job.
The software program of our French
alliance partner is called V9 which is an Oracle based program.
This package has been well tested in the International markets
over a period of 30 Years.
Only professionals
like us can provide a call-centre on a nationwide toll-free number.
We are committed to serve you round the clock around the country.
We listen...
In order to meet our clients’ expectations and requirements.
We are
close... To our clients by providing personalized services.
We
are totally committed.... To service our clients and exceed the expectation of all
our customers.
Call Center professionalism
The call center
was set up keeping in mind International standards for Customer
service. Some of the unique features are :
Call back facility for abandon calls. Our system
will automatically call the calls dropped by the client.
100% Call recording is available which will be useful
for analysis purpose
Instant mail can be sent to insured or corporate
for any queries received or for other statuses.
SMS facility is available for claims/cards status
, sending queries to insured in case of cashless, intimate the
client that cheque has been dispatched or EFT is carried out.
Toll Free Fax.
Reports can be generated for the no. of calls received,
dropped etc and an analysis can be made thereof.
Payments in regards to claims settlement would be made from
our V9 software and the data of the same would be exported from
V9 and uploaded into our banker’s highly secured website for
making payments.
Tie Up with one of the leading banks which has more than
475 Branches covering 220 cites and having 28 Printing Locations
in different cities where Pre-signed Cheque would printed
along with the payment advices and insured’s address at the
location where the claim is lodged & the cheque would directly
be couriered by the bank thus reducing the Turn around
Time.
Electronic fund transfer (EFT) facility is also available
through internet where-in claim settlements would directly be
credited to the accounts of our provider's, corporate's and
our valued insured’s through the same process as in the first
two points.
Help desk can be setup at corporate offices OR a designated
manger will be available for providing all services on single
window.
All offices are connected with VPN. If claims registration
is centralized then a VPN counter can be installed and the
officers to file claim directly in our system.
Claims can be registered by insured members by log-in
to our website.
Pre policy health checkup.
Periodical health check up.
Periodical visit of our technical team to hospitals during
the hospitalisation of insured member.
Ambulance facility can be arranged after negotiation.
We are in process of negotiation to accredited medical
shops.
The team in our set-up looking after operations consist
of personnel with exposure to health insurance underwriting/and
claims in Insurance Co as well as in TPA Offices.
The CEO of our Company has 27 years experience in insurance
field as a Deputy General Manager of one of the regional headquarters
in Mumbai.
Our Medical Director has an experience of more than 30 years
in overseeing claims under Health policies.
Our Chief Operation Officer is a Chartered Accountant having
4 years all round experience with a leading TPA.
Our IT Manager has more than 4 years experience in Oracle
Database Management.
Our ever-updated website is designed by Professional Internet
Experts with more than 8 years of experience in Internet Industry
and who really know how to do their job.
